Refund & Returns Policy

Last Updated: September 24, 2026

Thank you for using HDT Unlock.

Because HDT Unlock provides digital products, GSM unlocking services, IMEI services, server services, remote services, credits, activations, and other electronically delivered services, our refund and cancellation rules are different from those applicable to physical products.

By purchasing or using a service from HDT Unlock, you acknowledge and agree to the following Refund & Returns Policy.

1. Digital Services & No Physical Returns

HDT Unlock primarily provides digital and electronically delivered services.

We do not generally sell physical products that can be returned by mail. Therefore, traditional product returns do not apply to our services.

Once a digital service, credit, activation, file, or other electronically delivered product has been successfully delivered, activated, consumed, or processed, it may not be eligible for cancellation or refund.

2. Before Service Processing

If you have placed an order but HDT Unlock has not yet started processing the service, you may contact our support team and request cancellation.

Cancellation requests are not guaranteed and depend on the status of the order.

If processing has already started, cancellation may no longer be possible.

3. Completed Services

A refund will generally not be provided for successfully completed services.

This includes, but is not limited to:

Successful GSM unlocking
Successful IMEI services
Successful remote services
Completed server services
Completed FRP-related services
Successful tool activation
Activated licenses
Used credits
Delivered files
Successfully processed orders

Once a service has been successfully completed or a digital product has been consumed, the order is considered final.

4. Failed Services

If HDT Unlock is unable to complete a service that was purchased and paid for, we will review the order and determine whether a refund or alternative solution is appropriate.

Depending on the circumstances, we may offer:

A full refund;
A partial refund;
Replacement service;
Account credit;
Another appropriate solution.

The final resolution may depend on the specific service and its terms.

5. Incorrect Information

Customers are responsible for providing accurate information when placing an order.

This may include:

IMEI number
Device model
Network/carrier
Country
Service type
Serial number
Account information
Other information required to process the service

HDT Unlock may not provide a refund if a service fails because the customer supplied incorrect, incomplete, or misleading information.

Please carefully verify all information before submitting an order.

6. Unsupported Devices or Services

Before purchasing a service, customers should confirm that their device, network, IMEI, or requested service is supported.

If a customer purchases an inappropriate service without confirming compatibility, HDT Unlock may not be responsible for the resulting loss.

Where technically possible, our support team may assist in determining whether an alternative service is available.

7. Blacklisted, Blocked, or Restricted IMEI

HDT Unlock does not guarantee that every IMEI can be serviced.

Services may be affected by:

Blacklisted IMEI numbers
Blocked devices
Lost or stolen device reports
Carrier restrictions
Manufacturer restrictions
Security restrictions
Unsupported device conditions
Other network or server limitations

If the requested service cannot be completed because of a restriction associated with the device or IMEI, refund eligibility will depend on the specific service purchased and the reason for failure.

Customers must not submit devices or IMEIs that they do not legally own or have authorization to service.

8. Credits and Account Balance

Purchased credits may be subject to the specific terms of the relevant service.

Once credits have been used or consumed for a service, they generally cannot be refunded.

Unused credits may be considered for refund only where HDT Unlock specifically allows it or where required by applicable law.

Promotional, bonus, or complimentary credits are generally non-refundable and cannot be exchanged for cash.

9. Tool Activations & Licenses

Tool activations, licenses, subscriptions, and similar digital services may become non-refundable once activated.

Before purchasing an activation or license, customers should verify:

Tool compatibility
Device compatibility
Required software
Supported versions
Activation requirements
Duration of the license

If an activation cannot be delivered due to an issue on the HDT Unlock side, we will review the situation and may provide an appropriate resolution.

10. Remote Services

For remote services, customers must follow the technician’s instructions and provide the required access and information.

A refund may not be available when a remote service cannot be completed because of:

Customer-side technical problems;
Unstable internet connection;
Failure to follow instructions;
Incorrect device information;
Device hardware problems;
Customer cancellation after processing has started;
Failure to provide required access.

If the failure is caused by an issue on the HDT Unlock side, the order may be reviewed for a refund or alternative solution.

11. Duplicate Orders

If you accidentally place the same order multiple times, please contact us immediately.

If the duplicate order has not been processed, we may be able to cancel it.

If multiple orders have already been processed or consumed, refund eligibility will depend on the specific circumstances.

12. Payment Disputes & Chargebacks

Customers are encouraged to contact HDT Unlock before opening a payment dispute or chargeback.

Unauthorized or fraudulent chargebacks may result in:

Account suspension;
Cancellation of pending services;
Restriction from future purchases;
Investigation of the transaction.

Nothing in this section limits any rights you may have under applicable payment or consumer-protection laws.

13. How to Request a Refund

To request a refund, please contact us using the information below.

Please include:

Order ID
Account email
Purchased service
IMEI or relevant service information, where applicable
Date of purchase
Reason for the refund request
Any relevant screenshots or supporting information

Refund Support Email:
Ullahhedayet2020@gmail.com

Providing complete information can help us review your request more quickly.

14. Refund Review Process

After receiving a refund request, HDT Unlock may review:

The order details;
Service status;
Processing history;
Payment status;
Technical information;
Communication with the customer;
Applicable service-specific conditions.

We will make reasonable efforts to review legitimate refund requests promptly.

15. Refund Processing

If a refund is approved, the refund will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

HDT Unlock does not control processing times imposed by third-party payment providers.

16. Promotional Services

Discounted, promotional, bonus, or special-price services may have additional refund restrictions.

Where applicable, the terms of the specific promotion will take precedence over the general provisions of this Refund & Returns Policy.

17. Service-Specific Refund Terms

Certain HDT Unlock services may have their own refund conditions.

Where a service page or order page clearly provides specific refund terms, those terms may apply to that particular service.

Customers should review the service information before placing an order.

18. Changes to This Policy

HDT Unlock may update this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of HDT Unlock after changes are published constitutes acceptance of the updated policy, subject to applicable law.

19. Contact Us

If you have questions about this Refund & Returns Policy or would like to request a refund, please contact us.

HDT Unlock
Website: https://hdtunlock.com/
Email: Ullahhedayet2020@gmail.com

We recommend contacting us before submitting a payment dispute so that we have an opportunity to review and resolve the issue.